- Policy Change
Change without underwriting
Changes with underwriting (addition of riders, increase/decrease
coverage, new products or changes in coverage)
Policy renewals
CLAIMS
- Claims Intake and Registration
Intake of data (fax, voice, web)
Application set ups
Level 1 eligibility, policy verification and coverage determination
System claims set up, claim routing and assignment to adjusters
Initial claims notification of loss
Reserve allocation estimation
- Simple Claims Processing
Claims review (inc coverage determination), review of adjusters reports
Calculation of policy amounts, adjustment of reserve allocations
Escalation of complex claims and payments disputes
- Claims Administration and Payment
Check set up
Claim payment
Broker claim inquiries
ACCOUNTING
- Premium Accounting
Cash applications
Suspense account handling
EFT set up and transfer
Processing of payments
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